I stopped at a KFC on my way home from work and there was a long line. I figured hey, I’m hungry I’ll wait a few extra minutes. It took a while for some customers to receive their food; as the workers were scurrying around the kitchen, they inform some customers of the wait, as they had to make some new batches of sides.
As you can imagine, one customer put up a fit. “This isn’t fast-food,” he says loud enough so the whole dining room can hear him. “We’ve been waiting for several minutes and you don’t have any food. You have to make everything, this is ridiculous. This is the last time I’m coming here!”
The manager was called out to console him, and while the man complains, I can just feel the atmosphere in the room drop: it’s so heavy, full of implications, irritation and impatience.
I roll my eyes and cross my arms. I am irritated because I am hungry and tired, but I know better than to take it out on the poor teenagers making minimum wage. I fantasize taking a big stick and whopping it on the back of the man’s head. I think about confronting him and being like, “Let it go. What is your problem?” But I don’t.
The rude man who is being difficult is asked by the manager, “how can I make this better? What can I do for you? You are our guest, we want to make you happy.”
I’m thinking: What about the rest of us who has to listen to HIM? Who’s going to console us?
Somewhere in this predicament of bad customer service, I think that somethings gone terribly wrong. It makes me think:
- How there are two sides to freedom of speech
- How social mores sometimes hinder society
- And how we need more heroes to stand up to the A-holes of the world
Just something to think about. It was a long wait, lol.
Food for thought…as it were. 😉 Happy Thursday everyone!